Terms & Conditions — mata11

In these Terms & Conditions, the following capitalised terms have the meanings set out below unless the context otherwise requires:

• "Platform" means the mata11 website accessible at https://mata11.cam and any associated mobile applications or services.
• "Account" means the personal account registered by a Member on the Platform.
• "Member" or "You" means any individual who has registered an Account on the Platform.
• "mata11", "We", "Us", or "Our" refers to the company operating the mata11 Platform under its international gaming license.
• "Balance" means the sum of real-money funds held in a Member's Account, excluding bonus credits.
• "Bonus Balance" means promotional credits awarded to a Member's Account subject to wagering requirements before conversion to real-money Balance.
• "Wager" means a bet placed by a Member on any game or event available on the Platform.
• "KYC" means Know Your Customer — the identity and payment verification process conducted by mata11 before processing withdrawals.
• "IDR" or "Rp" means Indonesian Rupiah, the sole currency of account on the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone for all Platform operations, draw schedules, and customer service hours.

To register and use the mata11 Platform, you must satisfy all of the following eligibility criteria at all times:

1. You must be a natural person and not a corporate entity or automated agent.
2. You must be at least 21 years of age. mata11 strictly prohibits use of the Platform by individuals under the age of 21. Age verification will be conducted as part of the KYC process.
3. You must be a resident of Indonesia with a valid Indonesian National Identity Card (Kartu Tanda Penduduk / KTP) or equivalent government-issued identification.
4. You must not be a current or former employee, contractor, agent, or immediate family member of an employee of mata11 or any of its associated entities, partner studios, or software providers.
5. You must not be registered on any self-exclusion list submitted to mata11 or maintained by any applicable gaming authority to which mata11 is subject.
6. You must have the legal capacity to enter into a binding agreement. If you are acting under a guardianship order or are otherwise deemed legally incapacitated in your jurisdiction, you may not use the Platform.

Each individual may hold only one (1) Account on the mata11 Platform. Opening multiple accounts — whether under the same identity, a false identity, or through a proxy — is a material breach of these Terms and will result in immediate termination of all associated accounts and forfeiture of any Balance or Bonus Balance therein.

When registering, you are required to provide accurate, complete, and up-to-date information including your full legal name, date of birth, Indonesian national identity number (NIK), valid email address, mobile phone number, and preferred payment method. You agree to update this information promptly if it changes.

You are solely responsible for maintaining the confidentiality of your Account username, password, and any one-time authentication codes (OTPs). mata11 will not be held liable for any loss arising from unauthorised access to your Account caused by your failure to keep your credentials secure. You agree to notify mata11 immediately at [email protected] if you suspect any unauthorised use of your Account.

mata11 operates a mandatory Know Your Customer (KYC) process in accordance with international anti-money-laundering (AML) standards. KYC verification is triggered automatically for:

• Any withdrawal request exceeding Rp 5.000.000 in a single transaction.
• Cumulative withdrawals exceeding Rp 20.000.000 within any calendar month.
• Accounts flagged by our automated fraud-detection systems regardless of withdrawal amount.
• First-time withdrawals to a new bank account or e-wallet not previously used for a deposit.

To complete KYC, you must submit: (a) a clear photograph of your government-issued KTP or passport; (b) a selfie holding the same ID document; and (c) proof of ownership of the payment method used for deposits (e.g., a screenshot of your OVO, GoPay, or DANA account showing your registered name and number). mata11 reserves the right to request additional documentation at its discretion.

Failure to complete KYC within seven (7) calendar days of a verification request will result in withdrawal processing being suspended until documentation is provided. Accounts where KYC cannot be completed due to the submission of false or fraudulent documents will be permanently closed and the matter referred to the appropriate authorities.

All deposits on the mata11 Platform are denominated and processed in Indonesian Rupiah (IDR / Rp). mata11 does not accept deposits in foreign currencies; any currency conversion is the sole responsibility of the depositing party and may incur third-party bank fees for which mata11 accepts no liability.

Accepted deposit methods include: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, GoPay, DANA, ShopeePay, and LinkAja. The minimum deposit amount is Rp 25.000. There is no standard maximum deposit limit; however, deposits exceeding Rp 100.000.000 in a single transaction may require additional verification.

Deposits are credited to your Account Balance upon confirmation of receipt by mata11's payment processors, typically within 1–3 minutes for e-wallet transfers and 3–10 minutes for bank transfers during business hours. Delays caused by scheduled bank maintenance windows (most commonly between 23:00 and 01:00 WIB for BCA, BRI, BNI, and Mandiri) are outside mata11's control.

You must only deposit funds from payment accounts registered in your own name. Deposits from third-party payment accounts — whether belonging to family members or otherwise — will be refunded and may trigger a KYC review. mata11 does not accept deposits made with credit cards.

Withdrawals from the mata11 Platform are processed exclusively in Indonesian Rupiah (IDR / Rp) and returned to the payment method used for your most recent deposit. The minimum withdrawal amount is Rp 50.000.

mata11 processes withdrawal requests continuously, 24 hours per day, 7 days per week. The estimated processing times are:

• E-wallet withdrawals (OVO, GoPay, DANA, ShopeePay, LinkAja): approved and credited within 1–5 minutes after verification.
• Bank transfer withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata): approved within 5–15 minutes and usually credited within the same business day, subject to bank processing times.

All withdrawal requests are subject to the KYC verification process described in Clause 4. Where a withdrawal exceeds Rp 5.000.000, mata11 will withhold processing until KYC documentation has been approved. Withdrawals above Rp 100.000.000 may be processed in instalments across up to three (3) separate transactions to ensure verification compliance.

If a withdrawal request is rejected, the reason will be stated to you. Common rejection reasons include: failed KYC verification, mismatched payment account ownership, a pending bonus subject to unmet wagering requirements, or a betting-pattern review. You may resubmit a corrected request once the underlying issue is resolved.

mata11 reserves the right to void a withdrawal request and refund the funds if a review reveals any breach of these Terms, including wagering on voided events, use of automated software, or participation in syndicated betting. Any such decision will be communicated to you in writing via your registered email address.

All bonuses and promotional offers provided by mata11 are subject to the specific terms and conditions displayed at the time of the offer, together with these general rules:

• Each bonus is available to one (1) Account only. Duplicate claims across multiple accounts, multiple payment methods, or shared IP addresses will result in cancellation of the bonus and forfeiture of associated winnings.
• Bonuses carry a wagering requirement (turnover). For example, a 100% welcome bonus of up to Rp 500.000 with a 15x wagering requirement must be wagered fifteen (15) times before the Bonus Balance converts to real-money Balance. Winnings from free bets and free spins are subject to the same wagering requirements.
• Wagering on all bets with odds of 1.50 or lower does not count toward turnover requirements. For togel (Indonesia's traditional numbers lottery) markets, only winning staked amounts contribute to turnover.
• Maximum bet limits apply while a bonus is active. Bets exceeding the stated maximum per wager (typically Rp 500.000 for sports bets and Rp 50.000 per spin or per togel line) during bonus play may be voided and the bonus forfeited.
• Bonuses expire after the period stated at the time of the offer, typically seven (7) or thirty (30) calendar days from the date of issue. Unused bonuses expire automatically and cannot be reinstated.

mata11 does not permit ongoing deposit bonuses to be claimed by a Member who has not wagered any of their own funds. Abuse of bonus offers — including claiming a bonus immediately upon registering without ever placing a real-money wager, or exploiting so-called "bonus hunting" across multiple linked accounts — constitutes bonus abuse under Clause 9 and will result in account closure and forfeiture of all balances.

mata11 may, at its sole discretion, amend, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn mid-play, any already-awarded bonus and its associated winnings remain subject to the terms in force at the time of the bonus grant.

All wagers placed on the mata11 Platform are governed by the published rules of each game, sport, or market applicable at the time the wager is accepted. Key general principles of betting on the mata11 Platform are:

• A wager is accepted only once it is confirmed by the Platform. A wager that has not received an in-game confirmation is not binding, and mata11 accepts no liability for wagering errors arising from connection failure, browser crashes, or insufficient confirmation of the bet slip.
• Betting odds displayed on the Platform are valid as displayed at the moment the bet slip is submitted. Subsequent changes to odds do not alter the value of an already-accepted wager.
• For live (in-play) betting, the bet is accepted based on the scoreline and game state published on the Platform at the time of submission. Where a bet is accepted on a materially altered event state, mata11 may cancel the wager and refund the stake.
• For football and other team sports, all wagers are settled on the official result as declared by the governing body of the competition. If a match is abandoned, postponed, or completed but the fixture is later overturned or replayed, all bets on that fixture (other than those already settled) will be voided and stakes refunded unless the market rules expressly state otherwise.
• For mixed parlays (also called mix parlay) and accumulators, a single voided leg is not in itself enough to void the whole ticket; the odds of the voided leg are adjusted to 1.00 and the ticket is recomputed. The exception is where the market rules state otherwise.
• For sabung ayam (traditional Indonesian cockfighting) streaming and togel number games, the official result published on the Platform is final. Claims regarding a disputed result must be submitted to customer support within eight (8) hours of the result being published; after this window, the result is deemed settled and cannot be challenged.
• Maximum and minimum wager limits are set per sport, per event, and per member. Wagers exceeding the applicable limit may be rejected or adjusted by the Platform.

mata11's bet settlement is final and binding, subject only to the correction of an obvious manifest error, the publication of an incorrect result, or an operational fault attributable to mata11. Where a manifest error or platform technical fault has occurred, mata11 may void the affected wagers and return the original stakes to the Member's Balance.

You agree that you will not, nor will you attempt to, engage in any of the following conduct on the mata11 Platform:

• Fraudulent, dishonest, or deceptive conduct, including the submission of false or forged identification documents, or misrepresenting your identity, age, or country of residence.
• Using the Platform for money laundering, terrorist financing, or any other illegal or unlawful activity.
• Using automated software, bots, scrapers, or any technology to place wagers, manipulate odds, scrape data, or interfere with the Platform's operation.
• Intentionally exploiting a software error, bug, or outage to obtain an advantage, and failing to report such an error to mata11 within twenty-four (24) hours of discovery.
• Placing wagers on behalf of a third party, or allowing a third party to place wagers on your behalf, in a manner intended to circumvent the single-account rule.
• Colluding with other Members to create a betting syndicate, to place coordinated wagers, or to share a single bonus across multiple accounts.
• Engaging in match-fixing, spot-fixing, or any other form of manipulation of the outcome of a sporting event or game.
• Reverse-charging (chargeback), cancelling, or reversing any deposit without the prior written consent of mata11.
• Accessing, interfering with, or attempting to test the vulnerability of the Platform, its network, or its associated systems without express written authorisation.
• Publishing any material that is defamatory, abusive, or otherwise damaging to nama baik (goodwill) of mata11 or any of its partners, studios, or personnel.

The mata11 name, logo, branding, platform interface, software, graphics, and all associated trademarks and trade dress are the exclusive property of mata11 and its licensors. All rights are reserved. Any third-party game titles and provider marks (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft) remain the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access the mata11 Platform for personal, non-commercial use in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content on the Platform without the prior written consent of mata11.

Bare use of the term bandar bola or any other generic Indonesian betting term to describe a betting operator's role does not create any ownership or licensor relationship between the user and mata11. Use of such descriptive terms is always understood as generic usage.

To the maximum extent permitted by applicable law, mata11, its directors, officers, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, opportunity, goodwill, or data, arising out of or in connection with your use of the mata11 Platform.

mata11 accepts no responsibility for: interruption or unavailability of the Platform; errors, omissions, or interruptions in telecommunications or internet service; wagers placed via a connection or device over which mata11 has no control; any gains or losses arising from third-party payment provider processing, including bank or e-wallet outages; or for any loss arising from the unauthorised use of your Account where such use is attributable to your failure to keep your credentials confidential.

Nothing in these Terms shall be construed so as to limit m, mata11's liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded under applicable law.

mata11 processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data as described in the Privacy Policy.

The processing of personal data includes, where applicable: identity and KYC data, account and financial transaction records, device and geo-location data, and wagering activity. mata11 processes such data for the purposes of providing the service, complying with AML and KYC obligations, fraud prevention, responsible gaming monitoring, and legal compliance.

mata11 will not sell, rent, or otherwise disclose your personal data to any third party for direct marketing purposes without your explicit consent, except where required by law or where such disclosure is necessary in the course of providing the Platform service (for example to payment processors or KYC verification providers acting as data processors).

mata11 may suspend, freeze, or close your Account at any time, with or without notice, in the event of: a breach of these Terms; the detection of prohibited conduct; prolonged Account inactivity as defined in the Platform's bonus and loyalty terms; or where mata11 reasonably believes that continued operation of the Account poses a financial, legal, or reputational risk to mata11 or its players.

Where an Account is closed without any breach of these Terms on your part, mata11 will reasonably cooperate with you to facilitate the withdrawal of your real-money Balance in accordance with Clause 6. Where an Account is closed for a breach of these Terms, mata11 may not refund any Balance or Bonus Balance, and may report the matter to relevant authorities where warranted.

You may close your Account at any time by submitting a written request to customer support. Upon closure, you must complete any pending withdrawal requests and redeem any inactive Bonus Balance. Your personal data will continue to be retained for the period required to satisfy legal, AML, tax, and regulatory obligations, after which it will be deleted or permanently anonymised.

If you wish to self-exclude from the mata11 Platform, please refer to the mechanisms described on our Responsible Gaming page. Self-exclusion requests are processed immediately.

mata11 reserves the right to amend, modify, or replace these Terms & Conditions at any time, in whole or in part, in its sole discretion. Any such amendment, modification, or replacement will become effective upon publication on the mata11 Platform. Where a material change is made, mata11 will use reasonable efforts to notify Members of the updated Terms via email and/or a notice on the Platform.

Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the Platform immediately and, where you have a real-money Balance, submit a withdrawal request in accordance with Clause 6. The terms in force at the time a wager was placed or a bonus was granted will continue to govern that wager or bonus unless a mandatory legal or regulatory requirement dictates otherwise.

The version of these Terms & Conditions effective on the date you place a wager is the version that governs that wager.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which mata11 holds its international gaming license. This is independent of the laws of Indonesia, which do not regulate online gambling within its territory.

You agree that the courts and competent regulatory bodies of that licensing jurisdiction shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. However, mata11 reserves the right to seek injunctive or other equitable relief from any court of competent jurisdiction to protect its interests and assets.

Before commencing formal dispute resolution, you agree to submit a written complaint to mata11 customer support at [email protected] and to engage in good-faith negotiation with mata11 for a period of not less than thirty (30) days in relation to any dispute. Where the dispute cannot be resolved through direct negotiation, it will be referred to the applicable dispute resolution body operating under the licensing jurisdiction's regulatory framework.

You acknowledge that the bet settlement outcomes published on the Platform are final and binding, and agree that you will not use the courts to challenge settled wagers except on the grounds set out in Clause 8 or upon proof of fraud or a manifest error attributable to mata11.

If you have any questions, concerns, or requests in relation to these Terms & Conditions or your use of the mata11 Platform, you may contact our customer support team using any of the channels below:

• Email: [email protected]
• Live Chat: Available on the Platform 24 hours a day, 7 days a week — response typically within 5 minutes during peak hours.
• WhatsApp: +62 811 0000 1411

Our customer support agents are Indonesian-speaking and will assist you in English. Typical support hours are 24/7 (all times WIB, UTC+7).

mata11 aims to respond to every customer support request within 24 hours and to resolve all escalated disputes in accordance with Clause 15.